Return and Refund

Our promise Every KOSAI piece is inspected twice before dispatch. If your order arrives damaged, defective or incorrect, we will replace it or refund you — at no extra cost to you.

How to raise a request

  1. Contact us within 24 hours of delivery at support@kosaibags.com or WhatsApp +91-93155 21198.
  2. Share your order number and a complete, uncut unboxing video (from opening the sealed parcel to the end). Photos alone cannot be accepted.
  3. Our team will guide you through the return and send a replacement, or process your refund.

Not eligible Change of mind or not liking the product, personalised items, and items marked final sale.

Refunds Approved refunds are processed within 5–7 business days to the original payment method (or by bank/UPI transfer for Cash on Delivery orders).

Questions? Reach us Mon–Sat, 10am–7pm IST at support@kosaibags.com or +91-93155 21198.