Shipping and Delivery

 

1. Shipping Methods Kosai offers various shipping options to ensure you receive your order in a timely manner. Available methods include:

  • Standard Shipping: Typically 3-7 business days.
  • International Shipping: Delivery times vary based on destination.

2. Processing Time Orders are processed within 1-3 business days. You will receive an email confirmation with tracking details once your order has shipped.

3. Shipping Rates Shipping costs are calculated at checkout based on your shipping destination, chosen method, and the weight of your order. We strive to offer competitive rates for all our customers.

4. Order Tracking After your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery.

5. Delivery Issues If you experience any issues with delivery, such as delays or lost packages, please contact our customer service team at [contact@kosai.com]. We are here to assist you.

6. Signature Requirement For certain high-value orders, a signature may be required upon delivery to ensure the safe receipt of your package.

7. Shipping Restrictions We currently ship to [list of countries/regions]. Unfortunately, we do not ship to P.O. boxes.

8. Returns and Exchanges For information on how to return or exchange items, please refer to our Return Policy.

9. Changes to Shipping Policy Kosai reserves the right to update this shipping policy at any time. Changes will be posted on our website with an updated effective date.

Thank you for choosing Kosai! We look forward to delivering your new bags.