Return and Refund

 

1. Returns Overview At Kosai, we want you to be completely satisfied with your purchase. The Return and Refund only incase of defective and damaged delivery.

2. Eligibility for Returns To be eligible for a return, the following conditions must be met:

• Items must be unused and in their original condition with all tags and packaging intact.
• Proof of purchase, such as a receipt or order confirmation, is required.

3. Non-Returnable Items Certain items are non-returnable, including:

• Personalized or custom-made products.
• Items marked as final sale.

4. Return Process To initiate a return:

1. Contact our customer service team at [support@kosaibags.com] to request a return authorization.
2. Pack the item securely in its original packaging, including any accessories.
3. Ship the item to the address provided by our customer service team. Please note that you are responsible for return shipping costs unless the item was defective or incorrect.

5. Refunds Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method.

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 24 hours of receipt. We will arrange for a replacement or refund at no additional cost to you.

7. Changes to Policy Kosai reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on our website with an updated effective date.

Thank you for choosing Kosai! If you have any questions, feel free to reach out to us at [support@kosaibags.com].